Feature
Updated 2026-11-09
Ordr automations are rules that wait for one trigger and then act on their own. Two ship with the platform, abandoned-cart recovery and loyalty points, and you can add your own rules for triggers such as a completed order or an inactive customer, all under delivery limits you set.
Recover abandoned carts, reward loyal customers, and follow up on your own triggers without exporting customers to another automation tool.
When a signed-in customer leaves items behind, Ordr can send one consent-safe reminder on WhatsApp and then email. You choose how long to wait before it goes out and how often one customer can be reminded, so recovery does not turn into spam.
When a customer pays for a qualifying order, Ordr awards points automatically and lets the assistant redeem them at checkout. You set how many points a currency unit earns and what a block of points is worth as a discount.
Add a rule for a trigger of your own, such as a completed order or an inactive customer, and choose the follow-up. Rules use the same orders and customer records as the rest of the workspace, so they never run on a stale spreadsheet.
A signed-in customer adds items on the storefront and leaves. After the delay you set, Ordr sends one reminder on WhatsApp. If that customer was already reminded within your frequency limit, nothing is sent. When they return and pay, loyalty points are awarded automatically if the order qualifies.
Automations do not bypass WhatsApp's rules. Free text is allowed only for 24 hours after the customer writes, and later follow-ups need an approved template. Email follow-ups skip addresses that bounced or complained. Meta bills WhatsApp fees to your own Meta account.
Automations and loyalty points are included on Growth, Pro, and Scale. Abandoned-cart recovery is included on Scale. The comparison table on the pricing page always shows the current list, so check it before you plan a rollout.
Ordr automations work on events inside Ordr, such as carts, paid orders, and customer activity. If you need triggers from many unrelated outside systems, check that the events you need exist in Ordr first, or connect those systems another way and keep Ordr for the conversation layer.
Rules that wait for one trigger and then act on their own: recovering an abandoned cart, awarding loyalty points, or following up on a rule you write. Each one runs under delivery limits that you set.
Abandoned-cart recovery and loyalty points. Cart recovery sends one consent-safe reminder, on WhatsApp and then email, after a delay you choose and no more often than a limit you set. Loyalty points award points on qualifying paid orders and let the assistant redeem them at checkout.
Campaigns are scheduled sends to a segment you choose. Automations wait for a trigger, such as a signed-in customer leaving items behind, and act on that one customer.
Yes. Add a rule for a trigger of your own, such as a completed order or an inactive customer, and choose the follow-up. Your rules run under the same delivery limits as the built-in automations.
Yes. WhatsApp allows free text only for 24 hours after the customer writes. Outside that window a follow-up needs an approved template. Meta bills WhatsApp message fees to your own Meta account.
Each automation has delivery limits: a delay before the first message and a cap on how often one customer can be contacted. Keep them conservative, and review the results, since a run can be sent, suppressed, or failed with a reason such as a closed WhatsApp window.
Automations and loyalty points are included on Growth, Pro, and Scale. Abandoned-cart recovery is included on Scale. Check the live comparison table on the pricing page for the current list.