Reservations without a second app
Many teams juggle a booking widget, a WhatsApp inbox, and a spreadsheet. Ordr keeps the request, the chat, and the customer profile in one place.
- Structured booking fields
- Same channels as orders
- Human handoff
Feature
WhatsApp bookings and reservations
Updated 2026-11-07
Ordr bookings capture appointment and reservation intent inside WhatsApp, Instagram, and other connected chats: the AI gathers the required fields, writes a booking record, and hands hard cases to staff with the transcript intact.
Turn “can I book for Friday?” into a structured reservation your team can run—without a separate booking inbox.
Clinics, tables, and services
The same feature covers appointment intake for clinics and services and reservation-style requests for restaurants. Vertical pages go deeper; this page is the product pillar.
- Appointment intake
- Table / party details
- CRM linkage
Works with campaigns and automations
Reminders and win-backs should not live in a disconnected tool. Ordr automations and campaigns can reopen the same customers who booked in chat.
- Reminder workflows
- Segment from CRM
- Meta-safe outbound
Example: a table request (illustrative)
A guest writes on WhatsApp asking for a table for four on Friday evening. The AI agent asks for the missing details, such as time, party size, name, and any notes, and creates a booking record. A host sees the request in the dashboard, confirms or adjusts the time, and replies in the same thread. If the guest mentions a special occasion or a complication, the AI pauses and the host takes over with the full transcript.
- Missing details collected in chat
- Staff confirm or adjust
- AI pauses for special cases
What a booking record holds
Each record stores the requested date and time, party size or service type, contact details, and notes from the conversation. It attaches to the same client profile as chats and orders when identifiers match, so repeat guests and patients are recognised.
- Date, time, party or service
- Contact details and notes
- Linked to the client profile
Plan availability
Bookings are included on the Scale plan, along with the kitchen display. They are not included on Growth or Pro. The live comparison table on the pricing page lists the current plans, so check it before you rely on bookings.
- Bookings: Scale
- Not on Growth or Pro
- Live table on the pricing page
When Ordr bookings are not the right fit
Ordr captures booking requests that your staff confirm or adjust. If you need a public self-service calendar that guarantees real-time availability across many practitioners or rooms, confirm that this workflow matches yours before you commit.
- Requests staff confirm
- Not a calendar-sync product
- Check multi-practitioner scheduling needs
FAQ
Can Ordr take bookings on WhatsApp?
Yes, on the Scale plan. When bookings are enabled for the tenant, the AI agent collects date, time, party size or service type, and contact details, then creates a booking record staff can confirm or adjust.
Is this only for clinics?
No. Clinics are a common use case, but the same booking tools support restaurants (tables), services, and other appointment-style businesses.
What happens when a request is complex?
Operators take over with full chat history. AI pauses on that thread so humans handle VIP seating, medical nuance, or schedule conflicts.
Do bookings share the customer profile with orders?
Yes. Booking requests attach to the same CRM client record as chat history and orders when identifiers match.
Which plans include bookings?
Bookings are included on the Scale plan. Growth and Pro do not include them.
Does the AI confirm the slot on its own?
The agent collects the required details and creates a booking record. Staff then confirm or adjust it, and they can take over the chat at any time.