1. Introduction
Welcome to ordr ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we handle your data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our services, including our integrations with Meta/Facebook Platforms (WhatsApp, Messenger, Instagram).
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, and business details provided during registration.
- Customer Data: Information necessary to process orders and bookings, such as customer names, delivery addresses, and contact numbers.
- Communications: Message content and metadata exchanged via our AI agents on WhatsApp, Facebook Messenger, and Instagram.
- Usage Data: Logs and analytics regarding how you interact with our platform.
3. How We Use Your Data
We use your information to:
- Provide, operate, and maintain our AI automation services.
- Process transactions and manage appointments.
- Communicate with you regarding your account and system updates.
- Improve our AI models and user experience (using anonymized data).
- Comply with legal obligations and enforce our Terms of Service.
4. Meta (Facebook) Platform Data
Our application integrates with Facebook, Instagram, and WhatsApp APIs. When you connect your Meta accounts:
- We only access permissions necessary for messaging and automation (e.g., `pages_messaging`, `instagram_basic`, `whatsapp_business_messaging`).
- We process message data solely to generate automated responses and facilitate your customer support.
- We do not sell, rent, or trade your Meta Platform Data to third parties for advertising purposes.
- We retain message logs for a limited period to allow for history review and debugging, after which they are archived or deleted.
5. Data Sharing & Third Parties
We may share data with trusted third-party service providers (e.g., hosting providers like AWS/DigitalOcean, payment processors like Paymob) strictly for the purpose of operating our service. We ensure these providers adhere to strict data protection standards.
6. Data Deletion & Your Rights
You have the right to access, correct, or delete your personal data.
Platform Data Deletion: If you remove our app from your Facebook Business settings, we will delete your associated access tokens and cease data collection. You may request full deletion of your account and data by contacting us at youssefnaginassif@gmail.com.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: youssefnaginassif@gmail.com