Reply to common questions
Reduce manual work for availability, pricing, ordering, and next-step questions.
- Rule-based triggers
- AI handoff
- Customer channel context
Feature
Social auto-replies for Instagram and Facebook
Ordr helps teams respond faster to social comments and messages while keeping product, campaign, and customer context connected.
Keep commerce nearby
Social messages can connect to products, campaigns, storefronts, and order workflows.
- Product-aware replies
- Campaign attribution
- Order-ready conversations
Protect team control
Operators can manage automation settings and take over when the situation needs a human.
- Dashboard settings
- Human handoff
- Tenant-level control
FAQ
Can Ordr automate social replies?
Yes. Ordr supports social automation workflows that can respond to common inquiries and route qualified conversations into AI-assisted messaging.
Can teams still review conversations?
Yes. Ordr keeps operators and tenant admins in control through dashboards, settings, and handoff workflows.